Return Policy Page
Viora Ghana – Return and Refund Policy
1. Eligibility for Returns
Returns are accepted only if:
The product is damaged upon delivery
The wrong item was delivered
2. Non-Returnable Items
We do not accept returns for:
Opened or used perfumes/body products
Change of mind
3. Return Window
Claims must be made within 24 hours of delivery
4. Proof Requirement
Customers must provide:
Unboxing video or clear images
Order details
5. Refund Process
Approved refunds will be processed within 5–10 business days
Refunds may be issued as store credit or mobile money transfer
6. Exchange Option
Where possible, defective items may be replaced instead of refunded.
7. Delivery Fees
Delivery fees are non-refundable unless the error is from our side.
